RV Resort Policies
Please review our policies to ensure the happiness of all guests. We do not make exceptions for cancellation, late arrival, early departure or dog breeds. Please don’t put our staff in a uncomfortable position by asking for any exceptions. Thanks. NOTICE: Do not enter the park without a parking pass and make sure your visitors stop at the front and get a parking pass. Entry without a pass is considered trespassing. Your stay could be terminated if you violate this policy. This is part of the parks security program and essential for guests to follow this.
Our park is now gated and requires a code for entry. Do not give out the code to friends or family visiting you. They must park out front.
Check in time is a 1 PM – 6PM Colorado time, An early check in fee of $10.00 is available to guests that would like to check in prior to 12 noon as long as the site is available. Check in after 6 PM needs to be arranged with the office. Always stop at the front office when arriving. If no one is in the office, call 719-275-0900 upon arrival. Do not drive to your site without an escort. Arrivals after dark (30 minutes after sunset) will not be allowed in the park. This means 9pm in early summer but 8pm by Labor Day. There is a very high risk of damage to your RV, other guests RV’s or our facilities and we do not want to disturb guests. Please plan your travel accordingly. If you will arrive after dark please call our office and we will direct you to alternate parking. We are a small family run campground and don’t staff our office 24/7. We shut our phones off between 9pm until 8am.
Check Out – Check out time is 11AM.Depending on reservations, we may be able to allow a later check-out. However, in June and July late checkout is not possible. Plan to stay an extra night if you book an activity like rafting. Please check with us if you need a later check out. Do not stay in your site without calling the front office past 11 am. An email is not sufficient. There is a $20 fee for late checkout if you are in your site after 12:00pm. Departures after 2 pm will be charged for another full day. Parking may be available in the front for a couple of hours if needed. If you stay in your site past 1pm without permission and we cannot contact you, your RV may be towed.
Speed – For the safety of our guests and in an effort to reduce dust the speed limit on the resort property is 5 MPH. There are often children riding bikes in the road so please be careful.
Early Departures – Guests who depart prior to the end of their reservation will not receive a refund for the remainder of their stay. No exceptions. If you feel you might have to depart early, purchase the Travel Protection Plan at checkout when making your reservation. Those with the plan can get a refund for days not used.
Cancellations – (1) All reservation fees will be charged in full at the time of the reservation. (2) Customers that cancel a weekly or daily reservation prior to 7 days of arrival date will receive an account credit minus a $30.00 fee, the account credit is good until the end of the following year. We offer a Travel Cancellation Protection Plan” which you can choose at check-out by clicking on the “View Add-Ons” button and adding the plan to your cart. There are no refunds only account credits without the plan. (3) Monthly reservations are not movable and will not receive an account credit for a cancellation at any time or for any reason. (4) Cancellations made less than 7 days prior to arrival date and No-shows are not eligible for an account credit unless you purchase the “Travel Cancellation Plan”. (5) There are no refunds for early check-out. (6) Holiday weekends are a two-night minimum stay.
Most RVer’s book 30-50 days in advance of their stay. As a result it is very rare to get a reservation within a 7 days of a stay date. That is why our policy exists. We cannot recover if you cancel within 7 days of your stay. Don’t depend on luck if you cannot stand to lose your payment – get the travel insurance to protect yourself.
Vehicles Allowed – We do not allow tent camping. If you have a van, only camper vans allowed – no mini-vans. Please book a cabin for this use. Horse trailers and rehabbed school buses are prohibited. Our sites are designed for one vehicle. If you bring a second vehicle it will have to be parked in the front parking lot with a parking pass.
Quiet Time – Quiet time is 10PM – 8AM. The use of generators is not allowed at any time however. Please keep noise levels to a minimum so as not to disturb your neighbor. Please be respectful to your neighbors at all times. If you have a diesel, please be considerate when running in early morning hours.
Payment – Cash or Credit Only. Checks are not accepted.
Cabins – All cabins are non-smoking rooms. Cabins will be inspected at check out time. Any damage to the cabin or its contents will be the renter’s responsibility. Linens are not provided. No pets in cabins.
Domes – All domes are non-smoking rooms. Domes will be inspected at check out time. Any damage to the dome or its contents will be the renter’s responsibility. A $100 key deposit is required at check-in. No pets in domes. No pets allowed in Domes.
Smoking and Alcohol – All buildings are non-smoking. Please dispose of butts in the proper receptacles. Colorado drinking age applies. No excessive drinking will be permitted.
Animals – No aggressive behavior will be allowed. Excessive noise will not be allowed. No unattended animals left outside. All animals must be on a leash at all times. You will be given only one warning about your dog being off-leash. A second violation will be cause for your removal from the park. Please clean up after your animals immediately. We welcome two animals at no extra charge but if your animal is not picked up after and it is caught by staff a $25.00 per animal, per day will be assessed for having to clean up after your animal. No full or mixed breeds of Dobermans, Rottweiler’s or Pitbulls allowed. The first two animals are no charge. There is a $10 per day fee for a third pet. Pets are not allowed in Cabins or Domes.
Service Animals – Service animals must be leashed at all times and be with their handler at all times. A comfort pet is not ADA compliant and is not allowed in cabins or domes. An ADA service animal is allowed but a fee will be assessed for any damage or excessive cleaning required (Fees start at $75 and go up). Your pet is not a service animal if:
- It is off leash
- It approaches another animal or human
- Is aggressive in any way towards people or animals
- Sniffs other dogs or humans
- Urinates or defecates in a cabin or dome
If you fraudulently represent a pet as a service animal to gain entry to a cabin or dome, or to get an aggressive breed dog into our resort, you will be removed from our property immediately.
RV Requirements – All RVs must be owner occupied, well maintained and clean. RV’s must have RVIA certification. Each unit must have a 3″ sewage sewer hookup. The sewer connection must be sealed to comply with Fremont County regulations. No converted school buses or horse trailers. We have no age limit but if your rig is unsightly with tarps, duct tape or poor repairs it may not be allowed in.
The quality of RVs in a resort can contribute or detract from the overall experience of all the campers. Meeting RVIA certification states that the rig complies with fire and electric codes which are important for the safety of our guests. We have no assurance that non-standard rigs meet such guidelines and do not want the liability of hoping an incident does not occur.
Our sites have maximum size limits to prevent overcrowding. It is important that you put in the size of your rig as accurately as you know it. Do not understate the size in order to fit into a smaller site.
RV Washing – Prohibited. Contact office regarding washing off bugs. Water is trucked up the mountain and is very expensive. $50 fine if caught washing your vehicle.
Trash – All trash shall be disposed of in the provided dumpster. The dumpster is not for oversized items or hazardous materials. No trash shall be stored on the RV site. You are expected to keep your site clean and free of all trash. All trash bags shall be closed at the top to eliminate odor. No Littering. Due to wind, weather and wildlife, trash cans are not permitted.
Trailers – If you have a trailer that cannot fit on your site, you must call before making a reservations to make sure we can accommodate you. This is especially important if you book a cabin as there is only space for one vehicle. We only have 4 spots available for extra trailers.
Clotheslines – Drying items within the boundaries of your site is allowed. The use of clotheslines is not permitted.
Games – Available 10 AM to 6 PM Basketballs, horseshoes and shuffleboard equipment will be provided free of charge to a registered guest. Failure to return the equipment in working order will result in a charge for replacement of the item or items.
Picnic Tables – Picnic tables are provided for gathering and enjoying, please do not use them as a cooking table or work bench.
Visitors – Must register in office, Please tell your visitors that they must park out front and are not to enter the park without registering. You are responsible for your guests and any damaged caused by them. Please share our resort policies with them. A guest failing to comply with the policies will lose visitor privileges and asked to leave. Do not give out gate code to visitors. This applies to RV repair or any service tech as well – they must check in at the front desk.
Our Facilities – Our management is responsible for all common areas. All events that will be using common areas must be scheduled with the management.
Children – Parents or guardians are fully liable and responsible for the acts and conduct of their children at all times. Please educate children about RV etiquette
Laundry, Rest Rooms and Showers – We pride ourselves on providing very clean facilities. Please notify management if one of our facilities requires attention between the normal cleaning schedules.
Fires – Fires to be built only in designated fire pits (not allowed in sites 12,13 & 14). Be observant of Red Flag Warnings when fires are prohibited. No plastics, cans or other non-burnable items are to be put into the fire pits.
Flags and Political Signs – We appreciate it when you fly a US flag or a US State flag. However, we would appreciate it if you refrain from flying overtly political flags or signs. We want your camping experience to be relaxing. However, too often politics is a high stress subject. Thank you.
Liability – All facilities are used at your own risk. Our equipment, apparatus and facilities are furnished solely for the convenience of our registered guests. A person using such does so at their own risk. The management will not be responsible for accidents, injuries or loss of property by fire, theft, wind, or acts of God. We do reserve the right to refuse service to anyone.
Dumpsters – to be used for normal trash. Do not deposit TV’s, computers, furniture, fuel tanks or other large items. $100 fine for misuse.
The Resort management reserves the right to amend, revise and add to the RV Resort Policy at any time.
Reservations for Others – Often guests will make reservations for themselves and a friend or family member in a second site or cabin. Please be aware that the other party must present themselves to our front desk personnel upon arrival and provide ID and contact information as well as sign a paper copy of our Terms and Conditions agreement. Do not give your family or friends the gate code as park entry without signing the Terms and Conditions is considered trespassing. We do not give out cabin or dome keys to guests who are not actually the occupants.
Vehicle Maintenance – Mobile RV service trucks allowed to repair your RV. Oil Changes are strictly prohibited in the park or front lot
Failure to comply with these policies may result in your leaving the resort with no refund and future reservations being cancelled.